The kitchen area was lacking, with just two glasses and no plates or cutlery. the lukewarm beverage bar offered only tea bags and instant coffee. Amenities were sparse—a hot water kettle, no minibar, and the restaurant closed for dinner, leaving an evening without refreshments. A spa bath with non-functional jets and outdated room service hours also contributed to a feel of decline in what once seemed vibrant. Basic breakfast options didn’t elevate the overall experience, which felt more suited for budget-oriented travelers than those seeking a true getaway.

The family room had plenty of beds for everyone, which made it comfortable for our stay. The size of the room itself was a positive. it felt spacious. However, cleanliness was a big concern—there were stains on the sheets and the bathroom seemed dirty. The shower lever came off easily, making it frustrating to use. We also noticed a lack of basic kitchen amenities like plates and cutlery, which would have been helpful for our family. The most unsettling moment was receiving a late-night call asking for payment details, which felt very unprofessional. This overshadowed some of the positive aspects of our stay, making it a mixed experience overall.

A. Spacious room
B. Comfortable beds
C. Great buffet breakfast options

A. No cutlery provided
B. Slow Wi-Fi
C. Poor housekeeping

Positive, The room was spacious with two comfy queen-size beds. The small balcony had a lovely view. The kids-eat-free breakfast was a great perk, and the continental spread was a perfect start to our day!

Spacious and Comfortable Stay

We really enjoyed the spaciousness of our room, which featured high ceilings and a lovely balcony with a view of the horse racing field. The beds were super comfy, making it a relaxing place to return to after a day out. The bathroom was roomy and impeccably clean, which added to our comfort. However, I think they could improve by providing more kitchen amenities in the room.

The stay was just a strong match for a short visit in Rotorua with incredible value for money. The pool area was nice for the kids to enjoy while we relaxed nearby. Bring your own snacks and drinks, as the options here are limited.

The room was super clean and getting a nice coffee in the morning was a real treat. I really enjoyed relaxing by the pool and taking a stroll to unwind. The only bummer was having to wait a bit longer for check-in, but it didn’t spoil my stay! 😊

It was just an ideal choice for a weekend pause in Rotorua with reasonable price. The buffet breakfast had decent options, but I recommend arriving early to avoid crowds. Bring your own snacks as choices are limited.

great space , but needs better amenities

The superior room had plenty of space, allowing us to feel comfortable during our three-night stay. We loved the balcony with its refreshing view, perfect for relaxing. Also, the beds were exceptionally comfortable, ensuring restful nights.

A wider range of snacks and drinks in the hotel would enhance the overall experience.

The staff were super friendly, and the spacious room had a nice view which was great for relaxing after a long day out. The bar area was cozy, making it easy to unwind.

great grassy area for kids to play rugby

great location, spacious family room

slow WiFi